Employees » Cleaning Cookies and Cache

Cleaning Cookies and Cache

Clear Cookies and Cache



How do I clear the cookies/cache in my web browser?


Each time you access a file through your web browser, the browser caches (stores) it. By doing this, the browser doesn't have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

At the request of a web site, a cookie is a file created by a web browser that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

This information is provided as a courtesy to users who wish to clear their browser's cache and cookies. Your browser may be a different version, altering the instructions. IT is currently unable to advice users on all possible browser versions.


Please choose the appropriate choice from the list below or scroll to the browser you're using and need assistance on:

Clearing the cache in FireFox (PC)

  1. Click on Tools.
  2. Select Clear Recent History.


  1. Click on the Firefox tab.
  2. Select History.
  3. Click on Clear Recent History.

Switch Time range to clear to Everything and under Details check:

    • Cookies
    • Cache
    • Active Logins

Finally, click Clear Now.

Clearing the cache in FireFox (Mac)

  1. Click on Tools.
  2. Select Clear Recent History.
  3. Select Everything from the Time range drop-down list.
  4. Click the down arrow and check the boxes that correspond to:
    • Cookies
    • Cache
    • Active Logins
  • Click Clear Now.
  • Completely close and exit Firefox.

Clearing the cache in Google Chrome

  1. Click on Settings (wrench icon).
  2. Select Tools.
  3. Click Clear Browsing Data.
  4. Change the drop down to the beginning of time.
  5. Check Empty the cache, Delete cookies and other site and plug-in data.
  6. Click Clear Browsing Data.

Clearing the cache in Safari

  1. From the Safari menu, select Reset Safari.
  2. Only check Empty the cache, Remove all cookies, and Close all Safari windows.
  3. Click Reset button.

Clearing the cache in Internet Explorer

  1. From the menu bar, select the Tools menus and click Internet Options.


  1. Select the Settings icon and then click Internet Options.
  2. Click the Delete... button.
  3. On the Delete Browsing History window:
    • Check Temporary Internet files
    • Cookies
    • History
  • Click the Delete button.
  • Completely close and exit Internet Explorer.